Job Description

Cybersecurity, Incident Response Manager - Hybrid (Permanent Position)

Number of Positions: 1

Location: Toronto, ON, CA

Must be eligible to work in Canada

Hybrid position, must be 3d/w onsite in Toronto, London ON, or Winnipeg MB, possible changes in the future

Must be eligible for Reliability Status security clearance meaning that at least recent 5yrs consecutive Canadian residency

Full time profiles

Roles and responsibilities:

Incident Response Management

 Develop, lead, and oversee the end-to-end security incident response process, including

preparation, detection, analysis, containment, eradication, recovery, and post-incident review.

 Act as the primary point of contact and coordinator during major security incidents, managing

incident communications and escalating as needed.

 Establish and maintain incident response playbooks, procedures, and runbooks aligned with

industry frameworks (NIST, ISO 27035, SANS, etc.).

 Coordinate with the Security Operations Center (SOC) team, Threat Intelligence, and

Vulnerability Management to proactively detect and respond to potential threats.

 Ensure incidents are properly documented, classified, and reported, and lead root cause analysis

(RCA) efforts to identify lessons learned.

 Regularly conduct tabletop exercises and simulations to assess and improve the organization’s

incident response readiness.

Security Investigations and Threat Management

 Manage and conduct security investigations to determine the cause, scope, and impact of

security breaches.

 Oversee evidence gathering to support investigations, ensuring chain of custody and compliance

with legal and regulatory standards.

 Work with threat intelligence team to analyze and respond to advanced persistent threats (APTs),

malware outbreaks, ransomware incidents, and other cyberattacks.

 Collaborate with external partners, law enforcement, and industry groups to stay informed of

emerging threats and incorporate intelligence into incident response processes.

Collaboration and Stakeholder Engagement

 Act as a liaison between the Security Incident Response Team (SIRT) and business units, IT,

Legal, Compliance, Risk, and external vendors.

 Work closely with internal audit, governance, and risk management teams to ensure alignment

with corporate security policies and regulatory requirements.

 Communicate effectively with senior leadership during high-severity incidents, providing regular

updates on impact, response activities, and mitigation plans.

 Partner with business continuity and disaster recovery teams to ensure seamless integration of

incident response with overall organizational resilience.

Process Development and Maturity

 Continuously enhance and refine the incident response framework to align with evolving threats,

business objectives, and regulatory landscapes.

 Develop and maintain comprehensive incident response policies, standards, and guidelines that

address the needs of the business while aligning with global best practices.

 Establish key performance indicators (KPIs) and metrics to measure the effectiveness and

efficiency of the incident response program.

 Lead initiatives to automate and optimize incident response activities through the integration of

SOAR (Security Orchestration, Automation, and Response) platforms and other tools.

Leadership and Team Management

 Build, mentor, and manage a team of incident responders and analysts, fostering a culture of

continuous learning and collaboration.

 Provide ongoing training and development for the team to ensure they are up-to-date with the

latest threat landscapes, tools, and techniques.

 Foster strong relationships with third-party incident response providers to ensure additional

support when required.

Must have skills/qualifications/experience

 Bachelor’s degree in computer science, Information Security, or a related field.

 5+ years of experience in cybersecurity with at least 3 years in incident response or related roles.

 Demonstrated experience leading security incident response teams and managing major

incidents.

 Deep understanding of incident response frameworks (NIST 800-61, ISO 27035, MITRE

ATT&CK, etc.) and industry best practices.

 Strong knowledge of threat detection, digital forensics, malware analysis, network security, and

endpoint security.

 Experience in handling cloud-based incidents (Azure, AWS, GCP) and familiarity with cloud

security principles.

 Proficient in SIEM (Security Information and Event Management) tools, EDR/XDR platforms, and

forensic tools.

 Strong project management skills and the ability to manage multiple investigations and priorities

simultaneously.

 Certifications such as GCIH, GCFA, CISSP, CISM, or CRISC are highly desirable.

 Experience in the insurance or financial services sector is a strong asset.

 Familiarity with privacy regulations (GDPR, PIPEDA, CCPA) and industry compliance

requirements.

 Experience working with executive leadership and Board-level communications during incidents.

 Critical thinking and problem-solving under pressure.

 Excellent communication skills with the ability to explain technical concepts to non-technical

audiences.

 Strong collaboration and interpersonal skills to work effectively across teams and business units.

 Detail-oriented with a high level of integrity and professionalism.

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