Job Description
We are looking for a reliable and organized Technical Operations (Tech OPS) - Infrastructure Cable Technician. He or she will be responsible for installing data and voice cable systems for our internal IT systems at Rooms To Go locations nationwide. This includes building racks, pulling cable, cable maintenance, site surveys, and assisting with the installation of network equipment. The ideal candidate will have the experience and ability to be a technical lead/liaison between our Store/DC Technicians and End users (including leaders) for support, planning, and implementation of new cable runs, new infrastructure builds, and infrastructure retrofits. The candidate should possess a passion for operational excellence and possess excellent interpersonal and soft skills.
NOTE: This position requires excessive travel. Greater than 90% Responsibilities: - Establish relationships with store staff, store management, and support leadership.
- Travel to assigned location throughout the region to provide cabling and infrastructure support.
- Planning and execution of cabling projects and minor cabling requests.
- Responsible for troubleshooting issues with the cable network for assigned sites.
- Provide problem resolution, related to cabling infrastructure, for end-users while on site.
- Account for all assets and tools that are the property of Rooms To Go, while they are in your possession.
- Ensures all site documentation for their current project is complete and Low Voltage maps are up to date.
Qualifications: - At least 2 years of experience in a customer service role
- At least 5 or more years experience installing and supporting IT infrastructure
- At least 5 or more years experience installing structured cabling systems
- Reading and interpreting architectural drawings (Low Voltage Blueprints)
- Detailed knowledge of current Microsoft programs (Word, Outlook, Excel, 365, etc.)
- Working with service level agreements
- Networking fundamentals
- Candidates should be familiar with:
- ITIL fundamentals
- ServiceNow platform
- Project management fundamentals
Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.
Rooms To Go Benefits:
- Medical, dental, and vision insurance
- 401(k) with company match
- Associate discounts including furniture
- Company paid life and disability insurance
- Paid time off
- Employee Assistance Program
- Wellness Programs
- And more!
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Applicants must be authorized to work in the U.S.
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