Job Description

Company Summery

Headquartered in the greater Toronto area, Process & Steam Specialties is an innovative, privately-owned company that specializes in the development and

distribution of high-quality industrial valves and steam ancillaries. With over 75 years of industry experience, Process & Steam Specialties is recognized as one of

Canada’s leading master distributors and is proud to service wholesale, retail and OEM customers.

All Process & Steam Specialties products and services are supported through its network of authorized distributors and warehouses across Canada. Process & Steam

Specialties stocks over 25,000 products within 150,000 sq ft of warehouses located in both central and western Canada. With its vast selection of products, Process & Steam Specialties services the food & beverage, commercial building, hospital, institutional, fire protection, HVAC, irrigation, pulp & paper, chemical, mining,water & waste, oil & gas, and power generation industries.

Position Summary:

As part of the Technical Solutions Team this role is responsible for being the technical voice and partnered with account managers to find the best solutions to meet the needs and requirements of our clients. This role involves understanding our customer’s technical requirements, remote product demonstrations and planning out implementation proposals of our solutions. These include the ever-expanding line of Process & Steam Specialties products and service solutions.

Responsibilities:

• Work collaboratively with Account Managers and support staff to provide comprehensive Pre-Sales technical Support for all Process & Steam Specialties products and service solutions

• Create and deliver engaging product demonstrations via web meetings.

• Telesales and after-sales Support

• Response to customer inquires

• Chase Vendors/ suppliers for product pricing and delivery

• Ensure satisfying all customer technical and commercial needs on time-based on the agreed KPI.

• Project Follow up and coordination using Industrial Website and other contractor's websites

• Responsible for Remote contractors, Satisfying their Technical/Commercial needs.

• Liaise with customers and in-house staff and partners

• Interpret product and service inquiries and provide technical solutions as required

• Attend industry tradeshows when required

• Record customer database and document process in the CRM system

• Manage territory business development through effective networking, Telesales, research, growing contact list and ensuring that Process & Steam Specialties is at the forefront of all local opportunities.’

• Market and promote products to our customers with the knowledge, service and product related to the steam system and Industrial processes, which allow our customers to improve their process and steam system performance and increase their profitability.

• Log quotations and provide direction for products, strategy and margins. Able to complete product selection and sizing.

• Maximizing Quote value using Autocad drawings /Solid Work

• Must demonstrate capability in mechanical and electrical industrial knowledge

• Manage/participate in large projects as required.

• Maintain communication with all relevant stakeholders to ensure complete, timely and accurate service delivery with every customer and every order.

• Liaise with Vendors and with key stakeholders regarding technical questions and pricing.

• Demonstrate a track record of exceeding targets continually by selling solutions to build strong customer relationships, yield customer loyalty and repeat sales.

• Accurate and timely completion of all documentation and log all Information in the CRM database all potential users

• Identify key accounts within the individual sales territory, and allocate sufficient time and resources to these accounts to develop a plan of attack and maximize sales.

• Assists in the sales process by liaising with the sales team on potential opportunities related to engineering packages and solution selling.
• Creating a Library of solid work drawing related to the PSS products line and packaging system.
• Design and draw system Packages
• Creates three dimensional (3D) models and 2D production drawings; updates bills of material and specifications associated with products and the modification of existing products, as well as those associated with special customer orders.
• Updates Engineering specifications as needed.

Qualifications

• Technical Sales, Account Management, and Technical Support skills
• Sales and Customer Service skills
• Strong communication and interpersonal skills
• Ability to understand technical product specifications
• Proven track record in sales and account management
• Experience in the pump industry is a plus
• Bachelor’s degree in Business, Engineering, or related field

REQUIRED EXPERIENCE

· Minimum Five -Ten years of field experience in mechanical industrial Process steam system, OR outside sales experience selling a technical or industrial related product/Valves/ancillary line; or equivalent combination of education and experience

• BA in mechanical engineering / Electromechanical engineer is preferred.

• Professional Engineer is preferred.

SKILLS/COMPETENCES

· Strong verbal, written and listening communication skills

• Sound understanding of engineering process and terminology

• Experience with Microsoft Office 365 suite (Word, Outlook, Excel, PowerPoint, Teams)

• Autocad

• Excellent customer relations ability required

• Teamwork

• Organizing & Planning Skills

• Communication

• Quality of Work

• Self-Starter & Multi-Tasker

• Building Customer Relationships

• Record and document process in CRM system

What We Offer

· Competitive compensation and benefits

· Career Advancement in a fast-paced team

· Continuing education and training

· Being a part of an exciting team that is passionate about serving others.

• Full medical and dental benefits plan

• Company Investment Plan

• Annual Vacation

• ABOUT Process and Steam Specialties

At Process and Steam Specialties , we know that being a reputable industry leader is possible through a team of experienced, supported, knowledgeable, and empowered people to be the very best they can be – so that they can make an impact that matters for customers, peers, the community, and for their own careers. Apply now and push your career to the next level with Process and Steam Specialties.

By applying for a position with Process and Steam Specialties , you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Pump Tech employment policies. Background checks may include some or all of the following based on the nature of the position: SIN validation, education verification, employment verification, criminal check and/or drug test. You will be notified during the hiring process, which checks are required by the position.

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