Job Description

This is a full-time Client Coordinator position for a small fin-tech company located in Etobicoke. 3 Days per week onsite.

Must be experienced in using Excel (macros and formulas, etc.)

We are a fintech lead generation company looking for a highly motivated, responsible and dependable Client Support Coordinator to add to its growing team. This is a full-time position that currently requires the candidate to be onsite 3 days per week.

Reporting to the Vice President of Client Partnerships, the Client Support Coordinator will assist in analyzing client performance and identifying growth opportunities. This role includes utilizing reporting tools to identify and react to performance indicators, performing daily analysis on and overseeing account performance and ensuring client goals are met, creating reports outlining campaign stats and recommending areas for optimization and growth. Further, they will need to be able to respond to client emails, maintain a solid understanding of the company’s products, their value proposition and understand key concepts.

This position requires an analytical individual with excellent attention to detail, organizational and problem-solving skills. The candidate should have advanced Excel experience and be proficient in communicating actionable findings in a clear and efficient way through email. The candidate must be responsible, self-motivated, proactive, and capable of managing multiple projects simultaneously in a timely matter.

Responsibilities:

• Provide effective solutions through timely analysis, problem-solving and proactive thinking.
• Monitor reports and analyze data to identify areas of improvement.
• Work on multiple projects simultaneously.
• Be accurate and have high attention to detail.
• Effectively communicate findings in a clear and easy-to-read way.
• Have in-depth knowledge of the company’s products and services.
• Analyze performance and identify growth opportunities to increase revenue.
• Maintain a strong understanding of client goals.
• Monitor client communication and proactively address client requests in a timely manner.
• Participate in improving internal processes.
• Work closely with the Vice President of Client Partnerships to monitor and analyze account performance to ensure goals are met.

Qualifications:

• Bachelor's degree or secondary education from an accredited University or College.
• Advanced Excel skills, including the use of macros and formulas.
• Problem-solving skills and a strategy-oriented mindset.
• Proactive, self-starter who is driven by performance, revenue and metrics.
• Ability to display information in an efficient, easy-to-read way and draw conclusions from it by providing solutions.
• Exceptional attention to detail, analytical, organizational and time management skills.
• Excellent oral and written communication skills.
• Ability to prioritize and manage multiple tasks concurrently in a demanding and continuously changing environment.

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