Job Description

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with nearly 1000 (and counting!) ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• Advise integrators on most effective system designs for Exotec products (answering to customer needs while optimizing integrator costs)
• Support integrators to understand functionalities, key differentiators, limitations of Exotec products and integration best practices
• Write and review technical offers to integrators
• Review and validate integrator design documents before final installation
• Contribute to training content creation and facilitate trainings for integrators
• Answer questions and provide support requests from integrators
• Own performance of Exotec systems, analyze root-cause of non-performance
• Coordinate with integrators to perform improvement actions
• Support in solving issues escalated from Exotec remote monitoring team and integrator
• Analyze root-cause of issues, suggest improvement plans and coordinates with Exotec teams to implement solutions to prevent issue to arise again
• Support integrators on their requests regarding Exotec services (e.g. systems in production, pre-production servers)
• Support integrators to keep their systems with latest updates

Requirements

• Bachelor's or Master's degree in software engineering or mechatronics
• Fluent in English
• Fluent in Japanese (level N2 minimum) or Korean
• Technical Skills (we know you may not have all of these, but if you feel like you respond to 70%, get in touch)
• Troubleshooting skills
• Knowledge of SQL and databases.
• Basic networking knowledge.
• Experience or appreciation for Git, NodeRed, and Docker.
• Ability to read code in C++, C, Python, JS and/or Java
• You have strong analytical skills and enjoy interpreting data.
• You are customer service-oriented mindset.
• You like working and collaborating with others.
• You like to work in a multicultural and international environment
• Flexibility with working on-call shifts outside of standard office hours, including some overnights and weekends

Benefits

• Stock option plan and company performance based bonus
• 20 days of vacation
• Health insurance
• Company defined contribution pension plan
• Numerous training and development opportunities

If interested, please submit your CV in English for further review by our global Talent Acquisition team.

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