Job Title: IT Desktop Support Specialist
Job Type & Location: 19400 TransCanada Highway, Baie d'Urfe, H9X 3S4, Canada - (5days/week)
Job Requirements:
Technical;
• Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited tomonitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
• Experience of ticketing tools (ServiceNow / Remedy etc.),
Must haves:
• Desktop imaging
• Application Installation / support
• Outlook issues troubleshooting
• Printer related troubleshooting
• Conference room management
• Knowledge on ticketing tool
Non-Technical:
• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules
Five Below - JobID: JR61179 [Sales Associate / Team Member] As a Sale Associate at Five Below, you'll: Adhere to all standard operating procedures and policies; Be responsible for cash handling procedures; Review and be responsible for all corporate communications applicable...
...certification company. We are recognized as the global benchmark for quality and integrity. With more than 94,000 employees, we operate a... ...the Clients Quality Management System Manual (QMS) and Quality Control Program Manual (QCP). It covers both maintenance and new...
...carbon footprints and promoting greener practices. As an Electric Motor Technician, youll play a vital role in refurbishing unserviceable... ...The Responsibilities Overhaul electrical, hydraulic, and mechanical components. Maintain high-quality standards for in-house...
...working with ERP(SAP S/4HANA) is a plus * * Microsoft WordExcelPowerpoint* ERPSAP S/4HANA Applicants must have legal authorization to work in Japan at the time of application
...Excellence. The Front Climbing Club is more than just a climbing gym-we're a vibrant hub for movement, creativity, and connection.... ...the climbing community, and we're looking for a passionate Gym Manager to help us elevate that experience every day. About the Role...