Job Description

JUNIOR NETWORK TECHNICIAN

FULL-TIME

TORONTO, ON

Are you a tech enthusiast looking to kick-start your career in a dynamic and supportive environment?

Are you eager to tackle diverse IT challenges and contribute to a thriving business?

The Company

Our client is a small, innovative company specializing in IT solutions.

Company Perks and Rewards

• Competitive Salary
• Great company environment and friendly team
• Fantastic opportunity to grow your skills and make a significant impact

The Job!

As a Junior Network Technician, you will support our clients in all aspects of IT, ensuring seamless operations both in the office and remotely. You will also be responsible for:

• Coordinate the IT setup for new hires, including provisioning hardware, software, and access rights.
• Execute IT offboarding procedures for departing employees, ensuring the return of company assets, digital permissions, and data security.
• Provide remote and on-site end-user IT support, addressing technical issues promptly and professionally. (vast majority of this position involves remote control tools and is not client facing)
• Resolve first-line IT support tasks related to end-user support, network, software, and first person liaison with clients.
• Document all tasks within service desk software, maintaining comprehensive records of support requests and resolutions.
• Maintain internal and end-user documentation to ensure accurate and accessibleinformation.
• Able to provide follow up
• Provision and support desktops, laptops, and mobile devices, ensuring standards and security requirements.
• Install and configure hardware peripherals, software applications, and troubleshoot system issues.
• Install and troubleshoot structured network cabling and server rack patch panel installations.
• Setup and configure access to shared printers, multifunction devices.
• Perform fixes to desktops and laptops including installing and upgrading software, installing hardware peripherals, and configuring systems and applications.
• On occasion, provide after-hours support.
• Deliver excellent customer service and support to non-technical users, ensuring their IT needs are met promptly and with professionalism.

What you bring to the job

You are a motivated and creative junior looking to get their foot in the door. In addition, you come with the following qualifications:

• High School Diploma or equivalent required
• Experience in Windows Server and Sophos, Windows, IOS, Android systems
• MS Office, including SharePoint
• Degree or certificate from a program in Network Administration and Support and Information Systems or related field is preferred.
• Relevant work experience in a technical field is an asset.
• Exceptional interpersonal and communications skills – fluent in written and oral English
• Ability to work independently. Must be self-motivated and have excellent attention to detail.
• Able to effectively work independently and collaborate with a team.
• Ability to explain technology ideas and concepts to non-technical users.
• Must be available to work Monday to Friday and occasional weekends for special projects
• A valid driver’s license is not required, but an asset.

Qualified job seekers are asked to apply with attention to Shannan Willoughby.

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

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