Job Description

Location: Toronto, Canada (Open to candidates in other major Canadian cities such as Calgary, Mississauga, or Montreal)

Job Description:

We are seeking a highly skilled MS Dynamics Solution Architect to join our team. The ideal candidate will bring deep technical expertise in Dynamics 365 Customer Engagement (Sales and Service), along with strong experience in solution design, integration, and deployment across enterprise-level systems. This role involves working in a collaborative environment to deliver scalable, high-performance solutions tailored to business needs.

Key Responsibilities:

• Lead the design and architecture of Dynamics 365 Customer Engagement solutions (Sales, Service – required ).
• Facilitate detailed design sessions and support construction and deployment efforts.
• Develop and implement Service-Oriented Architecture (SOA) components with a focus on middleware tools (preferably Mulesoft ).
• Deliver scalable, high-availability solutions in both Online and On-Premise Dynamics 365 environments.
• Provide technical leadership in integration using APIs (REST, ODATA, Web APIs), Middleware, and Azure services (Functions, Service Bus, etc.).
• Perform data migration, mapping, and harmonization using Azure Data Factory and other tools.
• Develop custom solutions using C#.Net, JavaScript, MS SQL, MS CRM SDK, and SSRS .
• Build Power Platform solutions using Power Apps, Power Automate, and custom PCF controls.
• Design and support reporting architecture with SSRS and Power BI.
• Ensure effective management of cloud platform resources, security models, and DevOps pipeline setup for CRM deployments.
• Work closely with business stakeholders to align architecture with business goals.
• Contribute to the overall information management strategy on cloud platforms.

Preferred Qualifications and Skills:

• Microsoft Dynamics 365 certifications (Sales, Service, and Customizations preferred).
• Experience with integration patterns and enterprise-scale implementations.
• Knowledge of the latest Dynamics 365 features such as Sales Insights, Customer Service Insights, and Customer Voice .
• Previous experience in Financial Services or Banking is a plus.
• Strong understanding of DevOps tools and processes for CRM cloud platforms.

If you are passionate about Microsoft technologies and enjoy designing innovative, impactful solutions, we encourage you to apply and join a forward-thinking team.

• Lead architecture initiatives from inception to completion
• Collaborate with business users to create architecture in alignment with business need
• Act as a technical subject matter expert for business users
• Champion the adoption of reusable architecture assets to improve efficiency
• Produce documentation to aid in the understanding of existing architecture solutions

Qualifications

• Bachelor's degree in Computer Science, Engineering, or Mathematics
• 5+ years' of relevant experience
• Advanced knowledge of leading architecture solutions in the industry area
• Strong interpersonal and collaboration skills
• Ability to demonstrate technical concepts to non-technical audiences

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