Job Description

• Seeking experience business analyst and product owner candidates with experience on group level billing and claims for employee benefit businesses. Experience putting the customer experience lens into the mix when working on solutions. This role will partner with multiple parties to be the primary owner of requirements and user stories for all personas who will be digitally enabled and working to test and deliver capabilities to operations teams. The ability to work in a team environment in a large program and come to speed quickly. Under general direction, responsible for performing complex research and analysis to support business operations - presenting findings to manager or project leader. Determines best practices and suggests how to improve current practices. Develop recommendations to solve problems and issues related to business operations and communicate with other departments as necessary. May perform special projects upon request and oversee the work of less experienced consultants and specialists.

• Business analysis, process mapping, product owner procedures and/or testing experience will be considered.
• Strong communication and problem-solving skills.
• Proven experience working on a team.
• Group Billing and/or Group Claims
• Critical Illness, Accident, Hospital Indemnity or similar product lines supporting Worksite or Employee Benefit businesses.
• 5+ years of experience in a Product Owner, Business Analyst, Business Consultant, or similar role
• Experience working with user stories, requirements and business flows
• Experience working with internal and external teams in an Agile/SCRUM methodology
• History of working on customer experience and the associated requirements to deliver for Worksite Customers
• Experience delivering results while navigating highly complex matrix relationships
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly, and appropriately handle sensitive information
• Extremely organized and detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced and demanding environment
• Proven ability to collaborate cross-functionally with business and technology to influence outcomes
• Ability to think out of the box and lead by influencing and collaborating with others instead of using authority
• Demonstrate technical and business acumen, as well as agility and resiliency with changing business priorities, and strong follow through
• Actively engaged solution and change agent who can clearly articulate challenges and establish a path to get from point A to point B

• Bachelor's Degree or Higher

• Billing
• Change agent
• Articulate
• Business operations

• Detail-oriented
• Operations
• Business consultant
• Claims
• Problem solving
• Excellent written and verbal communication skills
• Business analysis

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