Job Description
Position
In a dynamic and fast paced environment, the Boutique Operations Associate is a critical component of the business, contributing to keep our stores beautiful and running smoothly and fueling the success of our front of house team. They are a key contributor to ensure the best efficient & optimized working conditions for our retail team and the best experience for our clients. They will also contribute to the POS retail performance.
Job responsibilities
Stock Management - Assist the boutique manager with stock management tasks for saleable products (inventories preparation, rotating inventories, out-of-stock monitoring, CRM follow-up). Optimize the frequency of delivery in function of the spaces available front and back of house
- Assist the boutique manager for flows and stock levels in constant exchange with the supply chain, alert according to tourist seasonality and trade plan
- Responsible for flows of non-saleable products (testers, samples, GWP) and Art Of Gifting. Be a driving force behind proposals for store requirements and anticipate future requirements in line with event plans or key commercial periods
- Create and exchange reports with supply chain to determine stock thresholds by axis and space, identify top-movers, slow-movers and store requirements. Alert on stock levels, out-of-stocks and discrepancies, with action plans to improve the situation and secure sales
- Support boutique manager and facilitate business controls (i.e. internal audit, policies and procedures, cycle counts, support annual store physical inventory, off cycle counts, others)
- Achieve a healthy shrinkage and accuracy rate
Visual Merchandising - In charge of Visual Merchandising: order POSM and testers, manage the boxes reception and unpacking, setting displays and report excellence of execution with pictures to management and HQ Visual Merchandising team for each launch of product in all axis
- In charge of Visual Merchandising for High Profile Placements, beauty classes and in-store events
- Communicate missing or damaged pieces to managers and supply chain and follow up
- Play an active role in maintaining an esthetically pristine and hygienic boutique environment
Store Management - Responsible for Back of House organization and optimization: Sort, set in order, shine, standardize, sustain the back of house for the team efficiency and best working conditions.
- Manage deliveries and dispatch stock on the different spaces of the store
- In charge of POS maintenance reports to NY headquarters and follow up with store design teams
- In charge of digital tools maintenance (e.g. wifi, cash register, consultation tools), report to NY headquarters and follow up with IT teams
- Manage all in-house and/or third-party cleaning teams and ensure they meet agreed standards by providing feedback, coaching and escalating issues as required
- Manage the operations extra staff provider to ensure presence of temporary staff for operations (e.g. Art Of Gifting preparation during key commercial period) and ensure the temporary staff meet agreed standards by providing feedback, coaching and escalating issues as required
- Responsible to order hygiene and administration tools
- Assist the boutique manager in organizing the permission application for event suppliers with retailer or mall
- Assist the boutique manager in shift planning integration and management
- Lead in coordinating deliveries to boutique location with manpower, storage and business need in mind
Profile
- Minimum three years’ experience in stock management
- Mandatory experience in retail or administration, ideally in luxury
- Digital savvy; experience/comfortable with operational POS systems
- Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
- Able to work on weekends, holidays, and evenings
- Spanish or Mandarin speaking skills highly preferred
General Duties - When not included in standard operations procedure, works with relevant stakeholders with an understanding of situation and make decisions with brand and client in mind
- Play an active role in maintaining an esthetically pristine and hygienic boutique environment.
- Follow Parfum Christian Dior’s policies and procedures
- Lead retail team with operational excellence by ensuring all procedures are aligned – sales, transfers, stock adjustments, after-sales services, omnichannel services, other policies.
- Be fully integrated to the store team (participate in the morning brief) and contribute to achieving the overall objectives of the store
- Develop the highest Brand and product knowledge. Attend all offsite Seasonal Schools and Dior training programs.
- Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform.
Additional information
This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $30-$33 CAD/hour.
Job Tags
Holiday work, Temporary work, Part time, Seasonal work, Shift work, Weekend work, Day shift,