Inclusion without Exception:
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
About TCS:
TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024,[BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Role Description:
• The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on Reliance product
• Responsible for addressing customer issues and concerns with power systems
Required Skill Set:
• Good experience with LINUX and Windows Operating Systems
• Good experience with C, Java & Oracle Database
• SQL, shell scripting, ability to read and interpret logs & debug files
• Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.
• System configuration and Hands on Experience in GitHub and ClearCase
• Good experience on Realtime or Mission Critical Systems
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Reliance (Formerly known as XA/21) experience
• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
Desired Skill Set
• Ensure customers success by fostering a balanced relationship that benefits both and the customer with the goal of producing the highest level of customer support and satisfaction.
• In this role, you will: Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
• Engage with customers on day-to-day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols.
• Ensure solution does solve the customer’s issue.
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer writes user/technical documentation and case notes.
• Act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team.
Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.
Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.
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