About Butterfield & Robinson
Butterfield & Robinson (B&R) is the world’s premier luxury active travel company, dedicated to crafting exceptional journeys for travelers seeking adventure, culture, and connection. Our team thrives on innovation, expertise, and an unwavering passion for exploration, ensuring that every experience is nothing short of extraordinary. Behind every seamless journey is a dedicated team of experts who share a singular focus: making every moment extraordinary.
For decades, Butterfield & Robinson has been celebrated as a trailblazer in luxury travel, recognized globally for our commitment to innovation and excellence. These honors reflect the care, creativity, and precision our people bring to every adventure—ensuring each experience exceeds expectations and leaves a lasting impression.
A Workplace That Inspires
At Butterfield & Robinson, we believe that extraordinary journeys begin with a talented and inspired team. Our dynamic and supportive work environment fosters creativity, collaboration, and well-being, empowering our employees to push boundaries and create unparalleled travel experiences.
The team at Butterfield & Robinson are part of a vibrant, forward-thinking workplace. We also hold ourselves accountable to the highest standards of responsible, sustainable, and ethical tourism. Transparency and integrity guide our business practices, and we are committed to making a positive impact on both the destinations we explore and the communities we serve. This opportunity is the chance to be part of a community that is passionate about shaping the future of travel.
Job Overview
At the heart of every B&R trip is our incredible team of guides—renowned for their deep knowledge, seamless hospitality, and ability to transform a great trip into an unforgettable one. B&R is seeking a dynamic leader with a passion for travel and operations, for the role of Manager, Guide Operations . In this role, you will play a critical part in ensuring the seamless execution of B&R’s worldwide departures through guide scheduling, performance, and operational logistics on a global scale. This role requires strategic thinking, strong leadership, and a passion for delivering exceptional traveller experiences.
MANAGER, GUIDE OPERATIONS - KEY RESPONSIBILITIES
Guide Scheduling & Logistics
Recruitment & Selection
Training & Development
Performance & Engagement
Seasonal Event Leadership
Strategic & Financial Oversight
Innovation & Continuous Improvement
WHAT YOU BRING TO THIS ROLE
Experience & Background
Leadership & People Management
Operational & Financial Acumen
Communication & Language Skills
Mindset & Approach
Butterfield & Robinson is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We welcome and encourage applications from individuals of all backgrounds, including those of diverse races, colours, religions, genders, gender identities, sexual orientations, ages, national origins, citizenships, and disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.
To apply, please send a cover letter and resume by email to: employment@butterfield.com
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