Job Description

Job Description

Job Description

OVERVIEW: To ensure the highest standards of service to client while maintaining operational efficiency, intradepartmental communication, and cohesive relationships within the company.

ROLE: The Production Manager is the manager responsible, directly or indirectly through subordinates, for the successful delivery of ITA products and services to customers through the efficient use of ITA’s resources - people, capital, facilities and time. ITA Managers are working supervisors. This is a hands-on position that includes, but is not limited to, the following

DUTIES & RESPONSIBILITIES:

1. Staff Development
   • Interviewing, selecting, training, appraising and coaching employees.
   • Planning and directing the work of technicians.
   • Resolving employee situations or client challenges.
     • Manage staff development and mastery of the Event Technology.
   • Oversight of meeting and special events.
   • Scheduling to ensure business requirements are accommodated.
   • Ensure staffs’ expertise using AV on field assignments exceeds proficiency.
   • Ensure staff
     1. Understand and execute their duties and responsibilities
     2. Professionally represent the company
     3. Are properly groomed and attired

1. Silence and do not use mobile devices during meetings and events
2. Are not under the influence of banned substance on the job
3. Do not take breaks, smoke, consume food or beverages while working
4. Are cross trained and rotated on events to avoid client reliance on one or more team members

1. Control Expenses
   • Asset oversight – AV is handled with care, functions properly and returns to WH in good order.
   • Control ITA labor costs and minimize use of On-Call technicians
   • Minimize sublet products/services and repair costs by properly handling and maintaining ITA assets
2. Visit high profile/value events to quality control
   • Promote goodwill and assure clients by managing their expectations before, during and after events
3. Sales and internal support including
   • Technical training and assistance
   • Field assignments, site surveys and phone support
   • Stimulate ITA/client interaction by suggesting creative ways to enhance their events.

• Identifying & referring new business opportunities
• Assessing needs and developing R2 proposals to specification
  1. Required resources
     • ITA and/or other
  2. Identify and detailing potential obstacles/challenges
     • Location/venue access
     • Union requirements
     • City/County regulations
     • Weather factors
• Scheduling field technicians to support satellite locations

1. Ongoing research and evaluate existing resources and emerging AV technologies suitability for ITA purposes.
   • Sublet suppliers - available resources and pricing
   • Marketplace intelligence - trending technology adopted by contemporaries
   • Current and future offerings from suppliers
     1. Obtain promising competitive products to rigorously test functionality and durability for their intended use
   • Best practices – documentation, adoption and deployment
   • Develop purchase recommends for AV, rigging, lighting, etc. upon request
     1. Needs justification
        • Prior use
        • Future applications
          • Clients
     2. ROI
        • Kit acquisition cost
        • Revenue per use
        • Use per year
2. General Administrative
   • Immediately bring all conflicts to the attention of the Regional Manager
   • CRM - update with all work order information and client interaction
   • ADP - update subordinate’s times regularly
   • Insure all work areas are kept clean and organized
   • All internet use is appropriate and limited to ITA business
   • Make certain:
     1. All equipment movement is pre-scheduled and tracked in R2
     2. All completed work orders are accurate, finalized and submitted for invoicing daily
3. Physical Requirements

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to fingers, handle or feel objects tolls, or controls, and talk and hear. The employee frequently is required to reach with hands and arms and stop, kneel, crouch and crawl. From time to time, the employee is occasionally required to climb or balance. Employee must regularly lift and/or move 50 lbs; frequently (less than 20% of the time) lift and/or move 100 lbs. Additional physical job requirements:

1. Must be able to repeatedly lift and move objects weighing in excess of 50 lbs.
2. Must be able to regularly use & work safely on ladders at heights of 12-16’.
3. Must be able and willing to safely operate company owned and leased vehicles, or own on company time.
4. Crawl, kneel, able to get off floor, without assistance.
5. Able to read instructions, computer screen – may use corrective lenses.
6. Climb stairs, walk without assistance. Must be able to see and hear adequately.
7. Able to work under tables, desks, racks and other confined spaces without assistance.
8. Able to operate power tools safely.
9. Use a keyboard without assistance.

And, of course, other duties and responsibilities as assigned.

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