Job Description

Job Title: Salesforce Administrator

Locations: Hybrid Fremont, CA

Duration: 5 Months Contract on W2 (Possible extension)

Minimum Skills Required:

5+ years of experience in Salesforce Service Cloud configurations

In-depth knowledge of Salesforce products and functionality

Experience working in complex Salesforce orgs

Experience working with Base customization (Record types, objects, page layouts, macros, flows, reports and dashboards, etc.), security models, lightning framework, apps, and consoles

Understand requirements from stakeholders and translate them into Salesforce solutions.

Experience working with integrations and managed packages.

Ability to work in aggressive project timelines/Flexible to work with different timezones.

Salesforce Certified Advanced Administrator

Top 3 must-have HARD skills:

Salesforce Service Cloud configurations

Base customization (Record types, objects, page layouts, macros, flows, reports and dashboards, etc.), security models, lightning framework, apps, and consoles

Understand requirements from stakeholders and translate them into Salesforce solutions.

Experience working with integrations and managed packages.

Good to have skills:

Salesforce AI or AgentForce

Omni Channel (Skill-Based Routing - SBR)

Service Cloud Consultant

Preferred Qualifications:

Experience with Apex, Visualforce, Lightning Record Pages

Experience working on Omni Channel (Skill Based Routing), Knowledge Management

Salesforce Certified Developer, Service Cloud Consultant, and App Builder certifications

Excellent communication – be able to document requirements, test cases, UAT plan, and drive business stakeholder alignment.

Able to migrate Metadata via CI/CD from sandbox to the next higher orgs.

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