Job Description

【案件】:Service Delivery Manager

【顔合わせ回数】:1－2回

【就業時間】:9 am - 5 pm JST

【期間】:短期から長期

【稼働率】: 100％

【要員希望数】 :1名

【作業場所】:東京

【勤務形態】:オンサイト

【予算/単価】:スキル見合い

【契約】:準委任契約

The ideal candidate will have a strong background in ITIL and Service Delivery Management, with additional experience in Life Sciences and will manage the production support portfolio for the Japan

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【業務内容】:

• Oversee the end-to-end service delivery process to ensure high-quality outcomes for clients
• Implement ITIL best practices to streamline service management and improve efficiency
• Possess a minimum of 12 years of experience in service delivery management
• Demonstrate expertise in ITIL and Delivery Management practices
• Coordinate with cross-functional teams to ensure timely and effective delivery of services
• Monitor service performance metrics and take corrective actions to address any issues
• Provide regular updates and reports to stakeholders on service delivery status and performance
• Develop and maintain strong relationships with clients to understand their needs and expectations
  

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