Job Description

SPA & WELLNESS MANAGER

FULL-TIME (18-MONTH CONTRACT)

TORONTO, ON

Are you someone who leads by example and is accountable for service standards?

Do you love people and know how to communicate with customers from different backgrounds?

The Company

Located in Toronto, this private, family-oriented club is known for offering an exceptional range of lifestyle and recreational amenities in an elegant setting. With a long-standing tradition of excellence, the club provides its members with premium services, including dining, wellness, and personal care experiences, all delivered in a warm, community-focused environment.

Company Perks and Rewards

• Competitive salary
• Generous vacation and comprehensive benefits after probation
• Encouraging work environment committed to growth
• And more!

The Job!

The Spa & Wellness Manager oversees all operations aspects and is responsible for ensuring a high-quality member experience, achieving business and financial goals, and developing a service-driven, professional team.

• Lead the daily salon and barbershop operations to ensure superior service, cleanliness, merchandising, and facility maintenance. Maintain a professional, welcoming atmosphere and uphold the highest standards of presentation.
• Hire, train, coach, and manage staff to build a high-performing team focused on service excellence and accountability.
• Conduct team meetings, one-on-one reviews, and ongoing product knowledge sessions to support continuous development.
• Develop and implement marketing, sales, and operational plans that drive business growth and member engagement.
• Collaborate with the Finance team to analyze monthly financial statements, monitor key performance indicators, and take action to meet targets.
• Create and track monthly goals and initiatives to increase service usage and retail sales.
• Manage inventory, ordering, and merchandising of retail products to appeal to member preferences and ensure availability.
• Deliver a high standard of member interaction; ensuring team members consistently exceed expectations in service delivery and follow-up.
• Ensure strict compliance with the client’s health and safety standards, including training, documentation, inspections, and accident response.
• Enforce all safety rules, correct unsafe practices, and maintain clean, hazard-free working conditions in accordance with OHSA.

What you bring to the job

Qualified candidates will come with strong business acumen with demonstrated financial and marketing skills. You will also have the following qualifications:

• University or College degree or diploma in a related discipline
• Minimum 5 years of experience managing a premium salon or spa operation
• Proven ability to lead, coach, and motivate teams in a high-performance environment
• High proficiency with computer systems and business reporting tools
• Excellent verbal, written, organizational, and managerial communication skills
• Customer-focused mindset with a commitment to service excellence
• Flexible to work evenings, weekends, and holidays as required

Expected Compensation: $70,000.00 CAD annually

Qualified job seekers are asked to apply with attention to Shannan Willoughby. Reference #13406.

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

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