Job Description

IBS Software is a fast-growing global software company with 5,000 employees and a 27-year track record of innovation for the world’s leading Travel, Transportation and Logistics industries brands. The Technical Writer will join the IBS Software Canada Team, located in Montréal, IBS’ center of excellence for optimization. This team focuses on developing a suite of customized crew planning and optimization solutions that balance airline interests with those of planners and crew members.

The Technical Writer is responsible for creating and maintaining technical documentation for new optimization software products and existing product enhancements. This position reports to the Director – Product Planning & Consulting and will work closely with the R&D team, developers, and customers to deliver high-quality documentation that supports mission-critical software components. The ideal candidate will possess strong writing skills, technical knowledge, and the ability to translate complex technical information into clear, concise, and user-friendly documentation.

Responsibilities:

• Create and maintain technical documents, including user manuals, functional specifications, design documents, and online help portal.
• Collaborate with developers, product managers, and other stakeholders to gather information and understand documentation requirements.
• Ensure all documentation is accurate, comprehensive, and adheres to company standards.
• Review and edit content created by other team members to ensure clarity and consistency.
• Manage multiple documentation projects simultaneously, ensuring timely delivery.
• Provide technical support to both clients and employees through clear and effective documentation.
• Manage and structure the documentation repositories.
• Stay updated with the latest industry trends and best practices in technical writing.

Qualifications:

• At least 5 years of experience in technical writing in the software development industry.
• Strong understanding of iterative software development processes and technologies.
• Excellent written and verbal communication skills.
• Proficiency in using tools such as Microsoft Office, Adobe Acrobat, Drawing tools and content management systems.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Familiarity with version control concepts is an asset.
• Knowledge of French is also an asset.

At IBS Software, Inc., the successful candidate can look forward to:

• A competitive Base Salary and Performance Based Variable Compensation Pay and Company paid employee benefits designed to promote financial security and to uphold a profound sense of belongingness.
• Working with the latest technologies
• Collaborating with the brightest minds in the industry
• Receiving global exposure
• Benefiting from continuous learning programs
• Functioning out of state-of-the-art facilities and infrastructure
• Performance-based career growth
• Joining an excellent work culture

IBS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status or any other characteristic protected by law. IBS as an equal opportunity employer bases its hiring decisions on the business need and the most qualified candidates available, and does not discriminate in its employment decisions based on any protected category. Candidate chosen to be offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

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