Job Description

About HCL:

Over the past decade, HCL has been one of the fastest growing technology companies in the world.

What has been the source of HCL’s success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First.

At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered – to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients.

Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career.

Key Responsibilities

• Provide white glove and VIP support to executive team members and other high-profile clients.
• Respond to and resolve technical issues promptly and effectively, ensuring minimal disruption to users.
• Install, configure, and maintain hardware and software for desktops, laptops, mobile devices, and other IT equipment.
• Troubleshoot and resolve network connectivity issues, ensuring secure and reliable access to company resources.
• Maintain accurate documentation of support requests, resolutions, and other relevant information.
• Collaborate with other IT team members to ensure seamless support and knowledge sharing.
• Provide training and guidance to users on the effective use of IT resources and tools.
• Participate in IT projects and initiatives as needed, contributing technical expertise and support.
• Ensure compliance with company policies and procedures, including security and data privacy standards.
• Be available for off-hours support as needed to address urgent technical issues and ensure continuous service availability.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in deskside support, with a focus on white glove and VIP support.
• Strong technical knowledge of Windows 10, Windows 11 and macOS operating systems, as well as common business software applications.
• Experience with mobile device management and support for iOS and Android devices.
• Exposure to End point management Tools like SCCM, INTUNE will be an added benefit
• Excellent troubleshooting and problem-solving skills, with the ability to work under pressure and meet tight deadlines.
• Demonstrated ability to work independently and as part of a team, with a proactive and customer-focused approach.
• Flexibility to work off-hours as needed to support critical IT needs and ensure continuous service availability.
• Experience in a corporate environment, with an understanding of the unique needs and expectations of VIP clients.

This position is based at Toronto, ON and requires mandatory attendance all five days of the workweek.

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