Job Description

We are seeking a highly organized and detail-oriented Business Operations Coordinator to support our Business Operations team . This role plays a crucial part in coordinating business processes, managing client invoicing and AR collections, and supporting project execution . Additionally, the role will provide essential administrative and analytical support to the Director of Business Operations . The ideal candidate will have 3-5 years of experience in business operations, project coordination, finance, or administration within a corporate environment.

Key Responsibilities:

Project Coordination & Support:

• Assist in planning, tracking, and coordinating projects within the Back Office Business Operations team.
• Work with cross-functional teams to ensure timely execution of project deliverables.
• Monitor project timelines, deadlines, and budgets, escalating issues when necessary.
• Prepare project reports, documentation, and presentations for key stakeholders.
• Assist in coordinating vendor and client communication related to projects.

Billing, Invoicing & Accounts Receivable (AR) Collections:

• Prepare, review, and send client invoices in a timely and accurate manner.
• Monitor accounts receivable and follow up on outstanding invoices to ensure timely collections.
• Coordinate with internal teams to resolve invoicing discrepancies or client payment issues.
• Maintain accurate records of invoices, payments, and AR balances.
• Generate AR aging reports and escalate past-due accounts as necessary.

Operational Support & Coordination:

• Assist in the execution and optimization of business operations processes to ensure efficiency and accuracy.
• Coordinate cross-functional activities between different teams, ensuring seamless communication and workflow.
• Support vendor management, contract administration, and procurement-related tasks .
• Develop and maintain internal documentation, process guides, and standard operating procedures (SOPs) .

Administrative & Reporting Duties:

• Prepare reports, financial summaries, presentations, and dashboards to support business operations and decision-making.
• Manage data entry, record-keeping, and database updates to ensure accuracy and compliance.
• Assist in tracking key performance indicators (KPIs) for business operations.
• Handle scheduling, meeting coordination, and correspondence on behalf of the VP and the team.

Process Improvement & Compliance:

• Identify opportunities for process improvements and assist in implementing best practices.
• Ensure compliance with company policies, industry regulations, and internal controls .
• Collaborate with internal teams to optimize workflows and enhance operational efficiency.

Communication & Collaboration:

• Serve as a liaison between different departments, external vendors, and stakeholders .
• Provide support in organizing team meetings, events, and training sessions .
• Assist in onboarding new team members by facilitating training and documentation.

Qualifications & Experience:

• 3-5 years of experience in business operations, finance, accounts receivable, or administrative coordination .
• Bachelor's degree in Business Administration, Finance, Accounting, Operations Management, or a related field (preferred).
• Strong understanding of billing, invoicing, and AR collections processes .
• Experience with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and business software tools.
• Familiarity with ERP systems, accounting software, CRM platforms, or workflow management tools is a plus.
• Strong analytical skills with the ability to interpret data, generate reports, and provide actionable insights .
• Excellent organizational, time management, and problem-solving skills.
• Strong written and verbal communication abilities in both English and French
• Ability to work independently while collaborating effectively with cross-functional teams.

About Diabsolut:

We offer innovative Field Service, Salesforce and FinancialForce solutions to address the business needs of organizations across a wide range of industries. We work closely with our customers to ensure they achieve success and deliver exceptional service, by giving them the best tools for the job. We leverage our team’s technical expertise and experience of numerous successful implementations to drive value for your business. One of our key objectives is to leave your organization with more knowledge, thus not only will you have us in your corner, but you will be prepared to meet challenges as they arise. We’re proud to share that we’ve built as many strong relationships with our clients as we’ve built adaptable solutions. Diabsolut is a Salesforce Summit Consulting Partner, an Impact Partner, as well as Certified Navigators in Education Cloud, Revenue Cloud, Sales Cloud, Service Cloud, Salesforce Field Service, Customer 360 Platform and are FinancialForce partners certified in PSA and Accounting

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