JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Duties & responsibilities: Lead resolution of complex tier 1 queries and assist with tier 2 issues related to core HR processes. Oversee data integrity in the Workday platform, ensuring accurate documentation of employee life cycle events such as promotions, transfers, contract extensions, and other job changes. Develop and implement communication strategies for processes, policies, and relevant documentation to employees, enhancing the query resolution process. Set and maintain high standards for meeting and exceeding agreed-upon KPIs, SLAs, and customer service benchmarks. Design and conduct quality audits on critical HR transactions processed by the team, refining the quality framework as needed. Spearhead the development and maintenance of a comprehensive knowledge base for case management. Foster and manage key stakeholder relationships, serving as a primary point of contact for senior management. Key skills: Native or near-native proficiency in written and verbal communication in Polish, English, and German. Extensive professional experience in HR operations, customer service leadership, or administration within corporate structures. Proven track record of strong organizational and project management skills, with meticulous attention to detail and ability to meet deadlines in a fast-paced environment. Exemplary service-oriented attitude, with a history of implementing customer-first strategies. Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and HR information systems. Deep understanding of HR best practices and emerging trends, with a commitment to continuous learning and development in the field. Demonstrated ability to coach and mentor junior team members. Ability to use data to uncover opportunities for improvement and measure the success of initiatives. We offer: A challenging and influential role in an international company with a strong market position. Significant opportunities for professional growth and career advancement. Continuous support from senior leadership and cross-functional teams. A collaborative and innovative working environment. An attractive office location near the subway station with modern amenities. Competitive compensation package commensurate with experience and performance. Location: On-site – Warsaw, POL If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! #J-18808-Ljbffr JLL
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